In these Terms of Service ("Terms"), the following definitions apply:
By creating an account, accessing, or using BuildBase, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and our Refund & Cancellation Policy, all of which are incorporated into these Terms by reference.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you must not use the Service.
If you do not agree to any part of these Terms, you must immediately cease using the Service and close your Account.
You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Service. By creating an account, you represent and warrant that you meet this age requirement.
The Service is intended for use by individuals and businesses for lawful project management purposes. We reserve the right to refuse service to anyone for any reason at any time.
To use the Service, you must create an account using a valid email address and password, or by authenticating through a supported third-party provider (currently Google). You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We are not liable for any loss or damage arising from your failure to comply with these security obligations.
Each user may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse trial offers, or for any other deceptive purpose is prohibited and may result in immediate termination of all associated accounts.
BuildBase is a cloud-based project management tool designed for makers, builders, and creators. The Service includes features such as:
Important: BuildBase is a project tracking and organisation tool. It does not provide financial, engineering, legal, or professional advice. Budget figures, cost calculations, and any other data within the Service are for informational and tracking purposes only. You should not rely solely on the Service for critical financial or engineering decisions.
New users are eligible for a single 14-day free trial ("Trial Period"), which provides full access to all Service features.
Free trial eligibility is limited to one trial per person, per household, and per payment method. We reserve the right to revoke or limit trial access if we determine, in our sole discretion, that a trial is being abused or that a user has previously received a trial.
BuildBase is offered as a monthly Subscription at AUD $20 per month. All prices are quoted in Australian Dollars (AUD) and are inclusive of GST for Australian customers.
Your Subscription will automatically renew on the same date each month (or the nearest available date if the original date does not exist in a given month). Payments are processed automatically via Stripe using the payment method you provided.
We accept payment methods supported by Stripe, including major credit and debit cards. All payment processing is handled securely by Stripe. We do not store your full card details on our servers.
If a payment fails, we (via Stripe) will attempt to retry the charge according to Stripe's retry schedule. If payment cannot be collected after reasonable attempts, your access to the Service may be suspended or downgraded until the outstanding balance is resolved.
We may change the Subscription price from time to time. If we increase the price, we will provide you with at least 30 days' prior written notice (via email to your registered email address) before the price change takes effect. The new price will apply from your next billing cycle after the notice period. If you do not agree to a price change, you may cancel your Subscription before the new price takes effect.
Prices for Australian customers include GST. For customers outside of Australia, you are responsible for any applicable taxes, duties, or levies imposed by your local jurisdiction.
Full details of our cancellation and refund policies are set out in our Refund & Cancellation Policy. In summary:
You retain all rights, title, and interest in and to your User Content. We do not claim ownership of any data, files, or materials you upload, create, or store through the Service.
By uploading User Content to the Service, you grant us a limited, non-exclusive, worldwide licence to store, process, transmit, display (to you), and back up your User Content solely for the purpose of operating and providing the Service to you. This licence terminates when you delete your User Content or close your Account, subject to reasonable backup and archival retention periods.
You may export your project data in PDF or CSV format at any time while your Subscription is active. We encourage you to maintain your own backups of important data.
Upon cancellation or expiration of your Subscription, we will retain your data for a period of 30 days to allow you to reactivate your account or export your data. After this 30-day grace period, your User Content may be permanently deleted. We are not obligated to retain any User Content beyond this period.
You are solely responsible for the User Content you upload to the Service. You represent and warrant that you have all necessary rights to upload and use your User Content and that it does not infringe any third party's intellectual property or other rights.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference. In summary, you agree not to:
Violation of the Acceptable Use Policy may result in immediate suspension or termination of your Account.
The Service, including its design, code, features, graphics, trademarks, logos, and all related intellectual property, is owned by or licenced to BuildBase and is protected by Australian and international intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use the Service in accordance with these Terms.
If you submit suggestions, feature requests, bug reports, or other feedback regarding the Service ("Feedback"), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate such Feedback into the Service without obligation or compensation to you.
If you believe that content accessible through the Service infringes your copyright, please contact us at [email protected] with details of the alleged infringement. We will investigate and respond to properly submitted notices of alleged infringement in accordance with applicable law.
The Service relies on and integrates with third-party services, including:
Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices, availability, or content of any third-party service. We encourage you to review the terms and policies of these providers.
We aim to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may experience downtime due to maintenance, updates, third-party service outages, or circumstances beyond our reasonable control.
We reserve the right to modify, update, or discontinue any part of the Service at any time. For material changes that adversely affect your use, we will provide reasonable notice where practicable. If we discontinue the Service entirely, we will provide at least 30 days' notice and a reasonable opportunity to export your data.
You may close your Account at any time by using the account deletion feature in your Account settings. Upon account deletion, we will process the removal of your data in accordance with Section 9.4 and our Privacy Policy.
We may suspend or terminate your Account immediately if:
Where reasonably practicable, we will provide notice before suspending or terminating your Account and give you an opportunity to remedy any breach, unless immediate action is necessary to protect the Service or other users.
Upon termination, your right to access the Service ceases. Sections of these Terms that by their nature should survive termination (including Sections 9.1, 11, 15, 16, 17, 18, and 21) will continue in effect.
To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
You acknowledge that you use the Service at your own risk and that you are solely responsible for any decisions made based on data within the Service.
Nothing in this section excludes or limits any guarantee, condition, warranty, right, or remedy implied or imposed by any applicable law (including Australian Consumer Law) that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law:
These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise.
Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, death or personal injury caused by negligence, or liability under the Australian Consumer Law that cannot be excluded.
You agree to indemnify, defend, and hold harmless BuildBase, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
This indemnification obligation does not apply to the extent that the claim arises from our own negligence, wilful misconduct, or breach of these Terms.
These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law principles.
Before initiating any formal dispute resolution proceedings, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
If the dispute cannot be resolved informally, the parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. Nothing in this clause limits your right to bring proceedings in any court of competent jurisdiction if required by applicable consumer protection law.
If you are an Australian consumer, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL") in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms purports to exclude, restrict, or modify any consumer guarantee or right or remedy you may have under the ACL or any other applicable Australian consumer protection law.
For services such as BuildBase, the ACL provides that where a service fails to meet a consumer guarantee, the consumer may be entitled to a remedy including, depending on whether the failure is major or minor: cancellation of the service and a refund, or compensation for the reduction in value of the service.
If you believe the Service has failed to meet a consumer guarantee, please contact us at [email protected].
We may update these Terms from time to time. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Service and cancel your Subscription before the changes take effect.
These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund & Cancellation Policy, constitute the entire agreement between you and BuildBase regarding the Service and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.
We shall not be liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, pandemics, or third-party service outages.
These Terms do not create any third-party beneficiary rights.
Notices to you will be sent to the email address associated with your Account. Notices to us should be sent to [email protected]. Notices are deemed received when sent by email, provided no delivery failure notification is received.
If you have any questions about these Terms, please contact us:
BuildBase
BUILDBASE SOFTWARE
Email: [email protected]
Postal: PO